{"id":1442,"date":"2026-05-20T07:52:34","date_gmt":"2026-05-20T07:52:34","guid":{"rendered":"https:\/\/toptansalamurayaprak.com\/?page_id=1442"},"modified":"2026-05-20T07:52:34","modified_gmt":"2026-05-20T07:52:34","slug":"iade-ve-odeme-politikasi","status":"publish","type":"page","link":"https:\/\/toptansalamurayaprak.com\/en\/iade-ve-odeme-politikasi\/","title":{"rendered":"\u0130ADE VE \u00d6DEME POL\u0130T\u0130KASI"},"content":{"rendered":"

Son G\u00fcncelleme Tarihi:<\/strong> 20 May\u0131s 2026<\/p>\n\n\n\n

Bu politika; Sofrala<\/strong> markas\u0131 \u00fczerinden ger\u00e7ekle\u015ftirilen t\u00fcm perakende (B2C) ve toptan (B2B) sipari\u015flerin \u00f6deme s\u00fcre\u00e7leri, iptal, iade ve teslimat sonras\u0131 ay\u0131p ihbar\u0131 prosed\u00fcrlerini yasal ve ticari \u00e7er\u00e7evede d\u00fczenlemektedir.<\/p>\n\n\n\n

1. \u00d6DEME KO\u015eULLARI VE Y\u00d6NTEMLER\u0130<\/h3>\n\n\n\n

Sitemiz \u00fczerinden yap\u0131lan al\u0131\u015fveri\u015flerde ve toptan tedarik s\u00fcre\u00e7lerinde a\u015fa\u011f\u0131daki \u00f6deme y\u00f6ntemleri ge\u00e7erlidir:<\/p>\n\n\n\n

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  • Kredi Kart\u0131 \/ Banka Kart\u0131 ile \u00d6deme:<\/strong> Perakende ve k\u00fc\u00e7\u00fck \u00f6l\u00e7ekli toptan sipari\u015flerinizde, BDDK onayl\u0131 g\u00fcvenli \u00f6deme altyap\u0131m\u0131z \u00fczerinden kredi kart\u0131 veya banka kart\u0131n\u0131zla \u00f6deme yapabilirsiniz. \u00d6demeleriniz 256-bit SSL \u015fifreleme ve 3D Secure (g\u00fcvenli do\u011frulama) a\u015famalar\u0131yla korunur. Kart bilgileriniz hi\u00e7bir \u015fekilde sunucular\u0131m\u0131zda kaydedilmez veya saklanmaz.<\/li>\n\n\n\n
  • Havale \/ EFT ile \u00d6deme:<\/strong> \u00d6zellikle koli, palet bazl\u0131 toptan al\u0131mlar ile 50 kg ve 100 kg’l\u0131k end\u00fcstriyel varil sipari\u015flerinde tercih edilen y\u00f6ntemdir. Banka hesap bilgilerimiz sipari\u015f veya teklif onay a\u015famas\u0131nda taraf\u0131n\u0131za iletilir. Havale\/EFT i\u015flemlerinde sipari\u015fin i\u015fleme al\u0131nabilmesi i\u00e7in \u00f6demenin hesaplar\u0131m\u0131za ge\u00e7mesi esast\u0131r.<\/li>\n\n\n\n
  • Fatura ve Vergilendirme:<\/strong> Sat\u0131\u015f\u0131n\u0131 yapt\u0131\u011f\u0131m\u0131z t\u00fcm \u00fcr\u00fcnler tescilli ve resmi \u00fcretime tabi olup, fatural\u0131 olarak sevk edilir. Kurumsal (B2B) al\u0131mlarda fatura d\u00fczenlenebilmesi i\u00e7in Vergi Dairesi, Vergi Numaras\u0131 ve Firma Unvan\u0131 bilgilerinin eksiksiz girilmesi zorunludur.<\/li>\n<\/ul>\n\n\n\n

    2. PERAKENDE (B2C) \u0130PTAL VE \u0130ADE \u015eARTLARI<\/h3>\n\n\n\n

    Ev tipi t\u00fcketime y\u00f6nelik PET ambalajl\u0131 (500gr, 600gr, 1kg, 2kg, 3kg) \u00fcr\u00fcnlerimizin iade s\u00fcre\u00e7leri 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun ve Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi uyar\u0131nca y\u00fcr\u00fct\u00fcl\u00fcr:<\/p>\n\n\n\n

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    • G\u0131da \u00dcr\u00fcnlerinde Cayma Hakk\u0131 \u0130stisnas\u0131:<\/strong> Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi\u2019nin 15. maddesi uyar\u0131nca; \u00e7abuk bozulabilen veya son kullanma tarihi ge\u00e7me ihtimali olan mallar ile ambalaj\u0131, band\u0131, m\u00fchr\u00fc, paketi a\u00e7\u0131lm\u0131\u015f olan g\u0131da maddeleri, sa\u011fl\u0131k ve hijyen a\u00e7\u0131s\u0131ndan iadesi uygun olmayan mallar<\/em> cayma hakk\u0131 kapsam\u0131 d\u0131\u015f\u0131ndad\u0131r. Bu nedenle, keyfi sebeplerle veya ambalaj\u0131\/m\u00fchr\u00fc a\u00e7\u0131lm\u0131\u015f g\u0131da \u00fcr\u00fcnlerinde iade kabul edilmemektedir.<\/li>\n\n\n\n
    • Hasarl\u0131 ve S\u0131z\u0131nt\u0131l\u0131 Kargo Durumu:<\/strong> Salamura asma yapra\u011f\u0131 likit (tuzlu su) i\u00e7eren bir g\u0131da \u00fcr\u00fcn\u00fcd\u00fcr. Ta\u015f\u0131ma s\u0131ras\u0131nda kargo firmalar\u0131ndan kaynakl\u0131 \u00e7atlama, patlama veya s\u0131z\u0131nt\u0131 ya\u015fanmas\u0131 halinde m\u00fc\u015fteri \u00fcr\u00fcn\u00fc teslim almamal\u0131d\u0131r. Bu durumda, Kargo Tespit Tutana\u011f\u0131<\/strong> (Kargo Hasar Tutana\u011f\u0131) tutturulmal\u0131 ve hasarl\u0131 \u00fcr\u00fcn kargo g\u00f6revlisine iade edilmelidir. Tutana\u011f\u0131n g\u00f6rseli firmam\u0131za ula\u015ft\u0131r\u0131ld\u0131\u011f\u0131nda, yeni \u00fcr\u00fcn sevkiyat\u0131 veya \u00fccret iadesi derhal ger\u00e7ekle\u015ftirilir. Tutanak tutulmadan teslim al\u0131nan hasarl\u0131 \u00fcr\u00fcnlerde kargo firmalar\u0131 sorumluluk kabul etmedi\u011fi i\u00e7in firmam\u0131z\u0131n da iade hakk\u0131 sakl\u0131 kalmaktad\u0131r.<\/li>\n\n\n\n
    • Yanl\u0131\u015f veya Eksik \u00dcr\u00fcn G\u00f6nderimi:<\/strong> Sipari\u015f etti\u011finiz gramaj veya ambalaj tipinden farkl\u0131 bir \u00fcr\u00fcn g\u00f6nderilmesi durumunda, ambalaj koruma band\u0131\/m\u00fchr\u00fc a\u00e7\u0131lmadan firmam\u0131zla ileti\u015fime ge\u00e7ilmelidir. Yanl\u0131\u015f g\u00f6nderilen \u00fcr\u00fcn\u00fcn kargo \u00fccreti firmam\u0131za ait olup, orijinal \u00fcr\u00fcn\u00fcn de\u011fi\u015fimi h\u0131zla sa\u011flan\u0131r.<\/li>\n<\/ul>\n\n\n\n

      3. TOPTAN (B2B) \u0130ADE VE AYIP \u0130HBARI PROSED\u00dcR\u00dc<\/h3>\n\n\n\n

      Otel, restoran, catering (HORECA) firmalar\u0131, \u015fark\u00fcteriler ve zincir marketler taraf\u0131ndan yap\u0131lan koval\u0131 veya varilli (10kg, 50kg, 100kg) toptan al\u0131mlar, 6102 say\u0131l\u0131 T\u00fcrk Ticaret Kanunu (TTK) h\u00fck\u00fcmlerine tabidir:<\/p>\n\n\n\n

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      • Muayene ve Ay\u0131p \u0130hbar S\u00fcreleri:<\/strong> Al\u0131c\u0131, teslim ald\u0131\u011f\u0131 toptan emtiay\u0131 ticari \u00f6rf ve adetlere g\u00f6re muayene etmekle y\u00fck\u00fcml\u00fcd\u00fcr. Teslimat s\u0131ras\u0131nda a\u00e7\u0131k\u00e7a belli olan hasarlar (kova \u00e7atla\u011f\u0131, varil s\u0131z\u0131nt\u0131s\u0131, ambalaj bozulmas\u0131) i\u00e7in teslimat an\u0131nda kargo\/nakliye firmas\u0131na tutanak tutturulmal\u0131 ve 2 g\u00fcn<\/strong> i\u00e7inde firmam\u0131za yaz\u0131l\u0131 ihbarda bulunulmal\u0131d\u0131r.<\/li>\n\n\n\n
      • Gizli Ay\u0131plar:<\/strong> \u00dcr\u00fcn\u00fcn teslimi an\u0131nda ola\u011fan bir g\u00f6zden ge\u00e7irmeyle anla\u015f\u0131lamayan, ancak ambalaj\u0131n a\u00e7\u0131lmas\u0131 veya kullan\u0131m a\u015famas\u0131nda ortaya \u00e7\u0131kan gizli ay\u0131plarda (yaprak kalitesinde Erbaa Narince standard\u0131na uymayan sistemsel erime vb.) ihbar s\u00fcresi \u00fcr\u00fcn\u00fcn tesliminden itibaren 8 g\u00fcn<\/strong>d\u00fcr. Bu s\u00fcreyi a\u015fan durumlarda veya al\u0131c\u0131n\u0131n hatal\u0131 depolama ko\u015fullar\u0131ndan (\u00fcr\u00fcn\u00fcn salamura suyundan \u00e7\u0131kar\u0131l\u0131p susuz b\u0131rak\u0131lmas\u0131, a\u015f\u0131r\u0131 s\u0131cakta bekletilmesi vb.) kaynaklanan bozulmalarda iade ve de\u011fi\u015fim yap\u0131lmaz.<\/li>\n\n\n\n
      • Keyfi \u0130ade Yasa\u011f\u0131:<\/strong> Toptan ticari al\u0131mlarda, sat\u0131lamayan veya ihtiya\u00e7 fazlas\u0131 kalan tescilli g\u0131da \u00fcr\u00fcnlerinin keyfi olarak iadesi ticari hukuka ayk\u0131r\u0131 olup kesinlikle kabul edilmemektedir.<\/li>\n<\/ul>\n\n\n\n

        4. GER\u0130 \u00d6DEME S\u00dcREC\u0130<\/h3>\n\n\n\n

        \u0130adesi yasal ve yukar\u0131daki \u015fartlar \u00e7er\u00e7evesinde onaylanan sipari\u015flerin geri \u00f6demeleri \u015fu \u015fekilde ger\u00e7ekle\u015ftirilir:<\/p>\n\n\n\n

          \n
        • \u0130ade onay\u0131 verilen \u00fcr\u00fcn\u00fcn firmam\u0131za ula\u015fmas\u0131n\u0131 takip eden 7 i\u015f g\u00fcn\u00fc<\/strong> i\u00e7erisinde \u00fcr\u00fcn bedeli tahsilat\u0131n yap\u0131ld\u0131\u011f\u0131 kanalla geri \u00f6denir.<\/li>\n\n\n\n
        • Kredi Kart\u0131 \u0130adeleri:<\/strong> \u00dccret iadesinin kart\u0131n\u0131za yans\u0131ma s\u00fcresi tamamen bankan\u0131z\u0131n i\u00e7 prosed\u00fcrlerine ba\u011fl\u0131 olup, genellikle 2 ila 10 i\u015f g\u00fcn\u00fc aras\u0131nda de\u011fi\u015fiklik g\u00f6sterebilir. Taksitli yap\u0131lan al\u0131\u015fveri\u015flerin iadesi banka kurallar\u0131 gere\u011fi ekstrenize taksitli olarak yans\u0131t\u0131labilir.<\/li>\n\n\n\n
        • Havale \/ EFT \u0130adeleri:<\/strong> Al\u0131c\u0131n\u0131n firmam\u0131za yaz\u0131l\u0131 olarak bildirece\u011fi, faturadaki isim veya firma unvan\u0131yla e\u015fle\u015fen IBAN hesab\u0131na aktar\u0131l\u0131r. Third-party (\u00fc\u00e7\u00fcnc\u00fc \u015fah\u0131s) hesaplar\u0131na g\u00fcvenlik gerek\u00e7esiyle iade yap\u0131lmaz.<\/li>\n<\/ul>\n\n\n\n

          5. \u0130LET\u0130\u015e\u0130M VE DESTEK<\/h3>\n\n\n\n

          \u0130ptal, iade ve \u00f6deme s\u00fcre\u00e7lerinizle ilgili her t\u00fcrl\u00fc bildiriminiz i\u00e7in faturan\u0131z \u00fczerindeki sipari\u015f numaras\u0131yla birlikte bizimle ileti\u015fime ge\u00e7ebilirsiniz:<\/p>\n\n\n\n

            \n
          • Firma Unvan\u0131:<\/strong> Sofrala<\/li>\n\n\n\n
          • Adres:<\/strong> Organize Sanayi B\u00f6lgesi D:9, Erbaa \/ Tokat<\/li>\n\n\n\n
          • M\u00fc\u015fteri Destek Telefonu:<\/strong> (552) 343 66-96<\/li>\n\n\n\n
          • E-Posta:<\/strong> info@uzumyapragi.com<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1442","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/toptansalamurayaprak.com\/en\/wp-json\/wp\/v2\/pages\/1442","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/toptansalamurayaprak.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/toptansalamurayaprak.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/toptansalamurayaprak.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/toptansalamurayaprak.com\/en\/wp-json\/wp\/v2\/comments?post=1442"}],"version-history":[{"count":1,"href":"https:\/\/toptansalamurayaprak.com\/en\/wp-json\/wp\/v2\/pages\/1442\/revisions"}],"predecessor-version":[{"id":1447,"href":"https:\/\/toptansalamurayaprak.com\/en\/wp-json\/wp\/v2\/pages\/1442\/revisions\/1447"}],"wp:attachment":[{"href":"https:\/\/toptansalamurayaprak.com\/en\/wp-json\/wp\/v2\/media?parent=1442"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}